What to do when the Android application displays a connection error?

Despite the correct configuration, the mobile application on your device displays a connection error message? We recommend you to go through the following steps:

1) Check if you have a good Internet connection.
2) Reset the application.
3) Go to the "API Settings" tab on the BitBay account. Delete the API key to the app and configure the connection again.
4) Remove the application from the device and install it again.

If the application still reports a connection error, please contact our support. In the ticket, please indicate the following information:

  • model of your device,
  • the version of an operating system (Android / iOS),
  • the date the problem occurred.

It would be very helpful if you could send us a screen recording presenting how the error appears. You can record a video using applications such as AZ Screen Recorder or Icecream Screen Recorder.