Do I need to verify my account?

Account verification is necessary for you to use the full functionality of BitBay. The verification process is divided into two stages:

  • Level I - after positive data verification from verification form, you'll gain access to cryptocurrencies and FIAT deposits via bank transfer.
  • Level II - after accepting your address confirmation document, you'll gain access to the full functionality of BitBay Platform - like express deposits and withdrawals.

In order to verify your account, choose a link „Verify your account” from the top of the exchange page or enter directly this link - https://kyc.bitbay.net/ Next, you need to follow the steps which will appear on your screen.

First you have to choose the type of account you want to set up. You can choose between a private account and a company account. In the next steps we will explain how to set up a private account. If you want to set up a company account, go to this post.


Then you will be asked to enter your phone number.


Once you enter it, you will receive an SMS with a code that you have to enter in the next step.


Then you need to fill in your account details.


To do this, prepare the following documents:

  • Both sides of an ID document - passport or ID card.
  • Address confirmation document, not older than 6 months. It can be:
    • bill (for electricity, water, telephone, gas, etc.). All invoices from stationary and internet stores are not accepted.
    • agreement (eg with a bank or insurer) with visible stamp and signature. The rental contract for the flat, purchase/sale of the car is not accepted.
    • official letter (from ZUS, Tax Office etc.)
    • confirmation of the transfer from the account (you must be the sender)
    • summary from the bank account

Maximum size of each file with the document scan is 5 MB. Accepted file formats: .jpg, .png, .gif.

Please carefully enter and verify if the data in this form match with the data on the documents used in the verification process:


Begin the process of verifying your identity:


The next step is to take a photo of both sides of your identity card and also verify your face by your mobile device:




To proof of address fill the verification form and make sure if the data in this form match with the data on the documents used in the verification process.





The final step is to complete the AML survey :


We will notify you of your successful verification through e-mail.

If you have problems with verification, please contact us via contact form.