My account

How to log in?

See our guide on how to log into BitBay account:

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How to use two-factor authentication provided by Google Authenticator?

Click on your user name in top right corner, next choose "Security Settings". Enable Google Authenticator (highlighted in blue). The system will send you an email with a link to confirm your changes. You will see a message that the page can be closed and the changes have been saved correctly. You s...

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How to make my BitBay account safe?

Click on the username on the right and select the "Security Settings" tab. BitBay offers a number of ways to increase the security of your account, including notifications and validation of key account activities (login, withdrawal, change of settings, or data) through two-step verification: Emai...

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How to change password / email / PIN?

If you want to change the email address associated with your BitBay account, please contact us via a contact form. Be sure to enter your user name and PIN code. If you want to change password or security PIN, click on user name in top right corner and select "Account settings" tab. Remember to save...

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I can not login to my account

In case you forgot your password, simply click on „Recover your password” button below logging section. Type in your e-mail address and check your mailbox – you will receive a link enabling you to change your password at If you receive an "account blocked" message, please contact...

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How can I close my BitBay account?

In order to close the account on BitBay, please send us a message, from the email address on which your account is registered, that wish to close the account at [email protected] Please, sign the email with your user name.

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