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My account

How to log in?

Here is video which shows how to log into BitBay account:

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How to use two-factor authentication provided by Google Authenticator?

It's important to keep your funds on BitBay account under your constant control. That's why it's important to turn on the security measures that protect you against attacks of unauthorized individuals who want to deprive you of your money. When you enable the additional security method, your account...


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How to change password / email / PIN?

If you want to change the email address associated with your BitBay account, please contact with us via chat or contact form. Be sure to enter your username and anclose a selfie in which you are holding your ID and a paper with current date (timestamp). If you want to change password or security PIN...


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I can not login to my account

In case you forgot your password, simply click on „Recover your password” button below logging section. Type in your login and check your mailbox – you will receive a link enabling you to change your password at Bitbay.net. If you forgot your login, please contact with us via chat or contact form....


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Does BitBay issue invoices for transaction commissions?

No, BitBay does not issue invoices for commissions of exchange transactions. To download a detailed summary of the commissions collected by BitBay, go to the "History" tab, then use "Type" filter and select "Fees". Files can be downloaded in .pdf or .csv format BitBay uses the VAT exemption based on...


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How to export account’s history to a file?

BitBay service enables to download a full account’s history into .pdf and .csv files. in order to export the data, you have to click on 'History' tab, which is located on the left side of the exchange panel. Following tabs can be found there: Transactions - History of cryptocu...


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How to contact us?

If you have questions related to the use of our exchange or your account, please contact us through one of several available communication channels: Application form in the help center support.bitbay.net Chat https://bitbay.net/en/helpdesk E-mail [email protected] Contact Form: To contact us via...


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What can be done if Google Authenticator app is lost?

If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the account owner. The photo must contain: your face identity document (it can be an ID card or passport) a card with handwritten, current date...


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How to transfer Google Authenticator app codes to another device?

Transferring Google Authenticator application codes to another device is possible if you have access to the device still having the codes or if you saved backup (setup) keys. Transferring Google Authenticator codes from one device to another: Transferring Google Authenticator application codes is a...


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What are the most common problems logging in to BitBay?

Login problems may be caused by a malfunction of the web browser. In order to solve them, check the following possibilities: Clearing the browser cache (cookies). Clearing cache and cookies of your browser can solve most webpage problems, such as loading and formatting. Depending on the browser used...


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What can be done if I cannot exit the account settings?

If, after logging in, you cannot go from the account settings to the exchange website - just click on the BitBay logo (in the upper left corner). Then you will be redirected to the website of the exchange. If the above solution turns out to be ineffective, please follow the reco...


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What is BitBay corporate account?

Corporate accounts are dedicated for people who run their own business and who would like to have the ability to trade company funds. What profits do you have with the corporate account? You can deposit funds into BitBay from your corporate bank account Company presenters have access to their corp...


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How to solve problems with Google reCaptcha?

Problems with Google reCaptcha “I'm not a robot", "Try again later" Problems with captcha occur most likely, when you are in a network where you share the settings of an internet operator, between several devices or people. This means that one of them sends automated traffic (bots), then you can see...


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How can I close my BitBay account?

In order to close the account on BitBay, please send us a message, from the email address on which your account is registered, that wish to close the account at [email protected] Please, sign the email with your user name.

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