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My account

How to log in?

See our guide on how to log into BitBay account:

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How to use two-factor authentication provided by Google Authenticator?

It's important to keep your funds on BitBay account under your constant control. That's why it's important to turn on the security measures that protect you against attacks of unauthorized individuals who want to deprive you of your money. When you enable the additional security method, your account...


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How to make my BitBay account safe?

Click on the username on the right and select the "Security Settings" tab. BitBay offers a number of ways to increase the security of your account, including notifications and validation of key account activities (login, withdrawal, change of settings, or data) through two-step verification: Emai...


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How to change password / email / PIN?

If you want to change the email address associated with your BitBay account, please contact us via a contact form. Be sure to enter your user name and PIN code. If you want to change password or security PIN, click on user name in top right corner and select "Account settings" tab. Remember to save...


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I can not login to my account

In case you forgot your password, simply click on „Recover your password” button below logging section. Type in your login and check your mailbox – you will receive a link enabling you to change your password at Bitbay.net. If you receive an "account blocked" message, please contact us via t...


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Does BitBay issue invoices for transaction commissions?

No, BitBay does not issue invoices for commissions of exchange transactions. To download a detailed summary of the commissions collected by BitBay, go to the "History" tab, then use "Type" filter and select "Fees". Files can be downloaded in .pdf or .csv format BitBay uses the VAT exemption based on...


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How to export account’s history to a file?

BitBay service enables to download a full account’s history into .pdf and .csv files. in order to export the data, you have to click on 'History' tab, which is located on the left side of the exchange panel. Following tabs can be found there: Transactions - History of cryptocurrency/fiat purcha...


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What is and how to generate tax report?

The tax report is a calculation, which can be used to settle the trade of cryptocurrencies annual tax or accounting statement. The calculation is informative and does not constitute a legal or tax opinion. The user must decide himself, which method is appropriate, because the user is the responsible...


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What is BitBay corporate account?

Corporate accounts are dedicated for people who run their own business and who would like to have the ability to trade company funds. To create a BitBay company account, select the "Company account" option at the beginning of account verification, above the verification form. Then enter your compan...


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How to solve problems with Google reCaptcha?

Problems with Google reCaptcha “I'm not a robot", "Try again later" Problems with captcha occur most likely, when you are in a network where you share the settings of an internet operator, between several devices or people. This means that one of them sends automated traffic (bots), then you can s...


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How can I close my BitBay account?

In order to close the account on BitBay, please send us a message, from the email address on which your account is registered, that wish to close the account at [email protected] Please, sign the email with your user name.

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