How to contact us?

If you have questions related to the use of our exchange or your account, please contact us through one of several available communication channels:

Contact Form:

To contact us via form, visit our help center.

There you will find the "Create new Request" button.

Remember to pick the right category and include as much detail about your problem as possible. Screenshots, confirmation of transfers and transaction txid can be helpful. This will allow our specialists to process the application efficiently and quickly.

Chat in the help center:

You can also contact us via chat in our help center. Our consultants are available from Monday to Saturday between 9:00am and 5:00pm.

If you have any questions and want to get an answer outside of our consultants' working hours 24/7 information support is provided by BitBay Bot!


To contact us by email, please send an email to [email protected]

If ever anyone contacts you claiming to be a BitBay employee, check:

  • If the email you received is from the domain
  • If you chat with a consultant on our official website.
  • If the phone number that is calling you belongs to our number database (our official numbers are below):

- +44 870 820 0322, +44 33 002 71690
- +48 799 399 290, +48 799 399 592
- +44 33 002 72058, +48 799 399 704