I can not login to my account

In case you forgot your password, simply click on „Recover your password” button below logging section. Type in your login and check your mailbox – you will receive a link enabling you to change your password at Bitbay.net.

If you forgot your login, please contact us via the contact form. Be sure to enter your e-mail address and anclose a selfie in which you are holding your ID and a sheet of paper with current date (timestamp). After receiving such photo, we'll be sure that rightful owner of the account contacted us, and we will be able to help.

If you receive an "account blocked" message, please follow the same steps as above.