Why my funds in cryptocurrency are not added?

If your funds in cryptocurrency are not yet visible on your account, please check:

  1. Did you send funds to the correct address - each letter/number matters.
  2. Check if the transaction has already received confirmation. In the case of Bitcoin, the funds are added after receiving 3 confirmations from the network. The amount of confirmations needed to book other digital currencies can be checked here. The time in which your transaction should receive a confirmation depends on the network load and on the fee given by the sender.

You can check the number of confirmations for your transfer using a search engine on the pages below:

Bitcoin BTC

Litecoin LTC

Ether ETH

Lisk LSK

Bitcoin Cash BCC (sometimes BCH)


Monero XMR