How do we work during Easter?


During that special time, we wish all the best to our users and partners, peaceful Easter and successful transactions on BitBay.

We would like to inform you, that due to the holiday break, the operation of BitBay’s team will change. You can find a detailed schedule below:

Customer Support Department:

  • On April 2 and 5, contact with the Customer Support Department will be available via e-mail, between 9 a.m. and 5 p.m. - We will be responding to all tickets on a regular basis.

Deposits and withdrawals

  • Friday, April 2 - unchanged

  • April 5 (Monday):
    • Deposits and withdrawals via bank transfer will not be performed.
    • Withdrawals on the Polish Post Office will be available depending on the opening of Post Offices.
    • ATM withdrawals will be available as usual.
    • Card deposits and withdrawals will be available as usual.