Payment provider change for PLN deposits and withdrawals


Please be informed that we have to decide about a change of the payments service provider in terms of for FIAT deposits and withdrawals by wire bank transfers. Once again, our current partner re-ceived a termination of the service contract from the bank.

We were prepared for such a situation. To protect the interests of our users, we decided to switch to a new operator that will handle PLN transfers.

Payment Technology will take over PLN deposits from 25th October (Friday). The same operator on 28th October (Monday) will start processing PLN withdrawals. PLN deposits via wire bank transfers remain free! The payment for the withdrawal will be 6 PLN.

On 24th October, the payment details for deposits will be changed in our system. If you will send funds to the previous bank account, the transfer will be returned by the bank.

We do our best to ensure that the change of the service provider will go seamlessly. However, pleasebe aware that in the first days after launching there may be slight delays in crediting deposits and processing withdrawals.

We are also working on integration foreign partners for deposits and withdrawals in other currencies.

We would like to assure you that the change of the payment service provider will not affect our liq-uidity. The funds of all our users will be secure - we keep them on independent bank accounts, as well as on external cold wallets, which are not accessible either from the platform level or the operator who serves us in a given region.

We also plan to take further important steps to improve the security and stability of the platform and increase our potential for more dynamic development. Last week, we announced that Pinewood Estonia OÜ, a company affiliated with us, has obtained two licenses legitimizing it to operate the cryptocurrency exchange in Estonia! In view of interests of our users, we have decided that on 1th November this company will become the new operator of the BitBay exchange.