News

Trading on the exchange is back online!

27-03-2020

You can now make transactions on the platform. All our systems and services work smoothly.

Yesterday's problems cost us a lot of time and effort. We did our best to ensure that you get access to the platform as soon as possible while taking care of your safety.

In a few words, we would like to explain to you what exactly happened.

Around 8:30 am our monitoring informed us about problems with the operation of some servers. It turned out that the cause was a power outage at the data centre service provider. Due to work in a limited team, the server provider was unable to respond quickly to the problem. It was not until around 10:40 am when the error was identified, and the fault was removed. This situation forced us to restart the platform and carefully check the entire system to ensure the security and integrity of the transaction. The platform was fully restored and launched at 3:20.

We have published detailed information about this situation. Step by step, you can follow the order of events on our website: https://auth.bitbay.net/status

We will analyze the situation and our further cooperation with the supplier. We will take steps to prevent such incidents from occurring in the future.

PLN and EUR deposits will be added to your balances soon. Withdrawals will be processed first ongoing session today.

Once again, thank you for your trust and understanding.