Why my funds in cryptocurrency are not added?

If your funds in cryptocurrency are not yet visible on your account, please check:

  1. Did you send funds to the correct address - each letter/number matters.
  2. Check if the transaction has already received confirmation. In the case of Bitcoin, the funds are added after receiving 3 confirmations from the network. The amount of confirmations needed to book other digital currencies can be checked here. The time in which your transaction should receive a confirmation depends on the network load and on the fee given by the sender.

If your payment has not been added to your account, please contact us via the contact form.

You can check the number of confirmations for your transfer using a search engine on the pages below:

Bitcoin BTC

Litecoin LTC

Ether ETH

Lisk LSK

Bitcoin Cash BCC

Bitcoin Gold BTG


Gamecredits GAME

United Crypto Community UCOM

Infinity Economics XIN

Ripple XRP

Zcash ZEC

Golem GNT

OmiseGo OMG

Augur REPv2

Basic Attention Token BAT


0x ZRX

Neumark NEU



Experty EXY

Bob's Repair BOB

Link Machine Learning LML

Stellar XLM

Bitex Global XBX Coin XBX

Blockchain Poland BCP


Bitcoin Satoshi Vision BSV

Algory ALG

Pundi X NPXS

Sirin Labs SRN

Chainlink LINK

Maker MKR

Global Game Coin GGC