Status update regarding deposits and withdrawals via bank transfer
Since Monday last week, deposits are available again in fiat currencies: PLN, EUR, USD and GBP. In the user panel, you can find new bank account numbers with new payment titles. Remember to carefully copy the data visible in the tab when ordering a transfer.
We would also like to apologize for any delays in booking payments. The operator still has technical problems in integration with the bank, which is reflected in the number of deposits we receive and additional work on our side. We hope that the operator will soon manage to eliminate delays and the funds will be booked in accordance with the bank sessions. Since the operator is working on a solution to problems with deposits, we have not been given the opportunity to perform tests of withdrawals. What's more, in accordance to deposit issues, we'll want to test withdrawal service thoroughly before making it available to our users. At the moment, we are planning to launch withdrawals of PLN, EUR, USD and GBP next week. We will inform you about the progress of works and the expected launch date.
At the same time, we would like to inform you that we have started activities aimed at integrating the new solution in the field of accepting deposits and making withdrawals of fiat currencies. The service will be provided through an additional operator.
We also remind you that the following services are still available for free:
- payments and withdrawals at the post office,
- withdrawals at ATMs.
Thank you for support, and understanding.