What can be done if I was unable to withdraw funds from an ATM or post office?
In this case, it is necessary to create a request via our contact form: https://support.bitbay.net
The content of the ticket should include:
- the date of the withdrawal request,
- the amount of the withdrawal,
- phone number to which the withdrawal was ordered.
In the meantime, please try to complete withdrawals in a different Euronet's ATM machine if possible.