Information on the bank transfers
Yesterday we were informed that the payment operator (Igoria Trade S.A.) received service contract termination from the BOŚ bank. Negotiations are still ongoing. Despite this situation, our users do not have to worry. We do not anticipate significant difficulties in using our platform. We know the specifics of the market, and we are prepared for such eventuality and launching alternative accounts.
Our users' funds are safe and kept on independent bank accounts, which are not accessible either from the platform level or the operator who serves us in a given region. The current situation has no impact on our liquidity.
If the bank does not extend the contract to the payment operator, new accounts will be launched next week. Because of technical reasons, there may be a several days break in handling bank transfers. However, we will do our best to reduce this time as much as possible. We ask for your understanding. During this time, all our existing deposit and withdrawal methods will be available:
- cryptocurrency deposits and withdrawals,
- deposits and withdrawals at Polish Post Office
- withdrawals at ATMs.
We have not yet received the official letter on this issue from the operator. According to the information we have, negotiations with the bank are still open. We hope that they will bring positive results. Regardless of their effect, we are working on alternative solutions for fiat deposits and withdrawals.