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Status update regarding withdrawals via bank transfer

13-09-2019

According to the Monday announcement, the launch of PLN, EUR, USD, and GBP withdrawals via wire bank transfers is planned for next week. We will inform you about the exact date. We are still waiting for the payment service provider to enable us to carry out tests.

We would also like to apologize for delays in crediting deposits. The provider still has technical problems in integration with the bank, however, the scale of delays in recent days has decreased significantly. We hope the service provider will finally solve these problems in the following week.

We are aware that this situation causes inconvenience to our clients. That is why the following options are available free of charge:

  • deposits and withdrawals at the post office,
  • withdrawals at ATMs.

We have also started the process of integrating two other payment providers. We want to make their services available on the exchange in the coming weeks.

In case of problems and questions, we warmly invite you to contact our support. Please send a message at [email protected], call our hotline or use Facebook chat. We are doing our best to respond to all requests as soon as possible.

We apologize for the inconvenience and thank you for your understanding.